DarkModeChrome for Chrome

We want you to be completely satisfied with your purchase of Dark Mode Chrome. This Refund Policy outlines our policy and procedures for refunds on purchases.

Refund Eligibility

We offer refunds in the following situations:

• 7-Day Money Back Guarantee: If you are not satisfied with our product within 7 days of purchase, you are entitled to a full refund.
• Technical Issues: If there is a serious technical problem with our product that cannot be resolved within a reasonable time, you may be eligible for a refund.
• Products not received: If you fail to access our services or products after purchasing, you are entitled to a refund.
• Double Charges: If you are double charged due to a system error, the overcharged amount will be refunded.

Circumstances not eligible for a refund

We are unable to provide refunds in the following circumstances:

• Requests beyond the 7-day refund period
• Problems caused by user error or device compatibility issues
• Cancelled free trial period
• Accounts terminated for violations of the Terms of Use
• Products purchased through third-party platforms (please contact the corresponding platform)

Refund Process

To request a refund, please follow these steps:

• Contact Us: Send an email to [email protected] stating the reason for your refund request.
• Provide information: Please include your proof of purchase, order number or transaction ID in your email.
• Review and Processing: We will review your application within 24-48 hours of receiving your request.
• Refund Execution: Approved refunds will be processed within 3-7 business days.

Partial Refund

In certain circumstances, we may provide a partial refund:

• Partially used subscriptions
• Loss of service time due to interruption of our services
• Negotiated solutions for special circumstances

The partial refund amount will be calculated on a pro-rated basis based on the unused service time.

Subscription Cancellation

For recurring subscription services:

• You can cancel your subscription at any time and you will not be charged in the next billing cycle.
• Services in the current billing cycle will continue to be available until expiration
• Cancelling your subscription will not automatically trigger a refund, but you can still request a refund within 7 days
• Reactivating a canceled subscription requires re-purchasing

Refund Timeframe

Refund processing times vary depending on payment method:

• Credit card: 3-7 business days
• PayPal: 1-3 business days
• Bank transfer: 5-10 working days
• Digital wallet: 1-5 business days

Please note that these are our processing times. Your bank or payment provider may need additional time to reflect the refund.

Special circumstances

We will consider exceptions in the following special circumstances:

• Medical emergencies or unforeseen personal hardships
• Significant changes to our services that affect product functionality
• Long-term technical problems have caused the service to be unavailable
• Other reasonable considerations for customer satisfaction

These situations will be assessed on a case-by-case basis and we reserve the right to make the final decision.

Dispute Resolution

If you are not satisfied with our refund decision:

• First, please contact our customer service team directly to find a solution
• We are committed to resolving all disputes through friendly negotiation
• If you cannot reach an agreement, you can file a complaint with the relevant consumer protection agency
• We support alternative dispute resolution such as mediation

Policy Changes

We may update this Refund Policy from time to time. Important changes will:

• Advance notice on our website
• Notify existing customers via email
• Update the "Last Updated" date of the policy
• No adverse impact on existing subscriptions

You are advised to review this Policy periodically for any updates.

Contact Customer Support

If you have any questions about our refund policy or need a refund, please contact us: